On this website, you should be able to:
We've also made the website text as simple as possible to understand.
Some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.
If you have a disability then AbilityNet has advice to help you make your device easier to use.
All of the pages within the website aim to conform to the Accessibility standards which are set out by the World-Wide Web Consortium (W3C) and other accessibility guidance. This website is tested against Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone. We designed all pages of this website to be fully accessible with the standards and encompass all disabilities that affect access to the website.
We know that some parts of the website aren't fully accessible:
If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille:
We'll consider your request, and get back to you within 30 working days.
We're always looking to improve the accessibility of the website.
If you find any problems which aren't listed on this page, or think that we're not meeting the requirements of the accessibility regulations then please contact us by calling 01536 204154
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our surgery has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Lakeside Healthcare is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
We continually monitor the accessibility compliance of our site and any updates made we follow strict WCAG 2.1 (AA) guidelines criteria.
We have now integrated a new Accessibility Widget called UserWay. You can read more about this below
The UserWay Accessibility Widget offers a broad selection of functions that patients can use to meet their individual accessibility needs.
Userway provides the following accessibility functionality:
This website is designed to be compatible with the following assistive technologies;
How our site looks and works is based on HTML5, CSS3 and we test for and support the following browsers:
We conduct internal testing against known accessibility issues which are not able to be found through automated testing, on a sampled basis.
This statement was prepared on 14th June 2022. It was last reviewed on 14th June 2023 by Tree View Designs Ltd. We tested the home page and 10 random pages. Next review due 14th June 2024 by Tree View Designs.