Meet Diane, our new Patient Services Reception Manager at Yaxley
Diane Mitchell, our new Patient Services Reception Manager at Yaxley, loves her role and the team she works with.
Diane, who comes from a hospitality background, joined Lakeside Healthcare at Yaxley as a temporary Reception Supervisor, initially covering maternity leave two years ago.
Now she has been promoted overseeing a busy team of around ten receptionists and carrying out a variety of admin and rota roles to make sure services are running smoothly.
She said:
'In my previous role in hotel management I never had a single weekend off in 20 years! As I have got nine brothers and sisters I wanted a job where I could see them a bit more so, now my work/life balance is 100% better!
'I love the contact with patients. In my previous job I had to deal with some dissatisfied customers. Sometimes these skills still come in handy and the Reception Team know I will always support them! The team here is very friendly, which is what makes the role so good. Although, it was a bit daunting to start with when I joined here, but you never stop asking and you never stop learning…
'Joining the team at Yaxley is the best thing that ever happened. I absolutely love it here.'