New online platform for patients gets highest global feedback rating!
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The Lakeside team at Oundle (from left): Project Manager Justin Wilkinson, Practice Manager Carol Beesley, Lakeside Chair and GP Partner Dr Mike Richardson and Kerry Gardner, Group Lead Nurse.
A new online patient consultation platform has received its best-ever global customer satisfaction rating after being rolled out at one of our practices.
Doctrin, which has been developed in Sweden, and which is widely used by patients in the Nordic region, has been adapted for the UK market with information and links specifically designed for UK patients.
The platform, which can be accessed via mobile and all digital devices, is already in operation at Lakeside Healthcare at Oundle, with our practices in Peterborough and St Neots due to roll it out to their patients next month.
Patients log in to Doctrin using their NHS log in registration details. It assesses what sort of help they need, using a series of questions and rating scales. The information is sent safely and securely to the practice. This means that the majority of information needed by the practice is already provided by the patient.
In its first month of operation several hundred Oundle patients have accessed the platform, which is open 24/7, with GPs, nurses, pharmacists, administrators, secretarial and reception teams responding during normal surgery hours.
The Lakeside project team has worked closely with Doctrin developers over the past months and is delighted with the positive feedback rating from Oundle patients with 92.3% saying they have sufficient information and 90% happy to recommend it to others.
After only five years on the market, Doctrin is already Sweden's leading business to business platform for digital healthcare serving more than 60% of the primary care market. Lakeside Healthcare is the first provider to go live with the Doctrin platform in the UK and plans to roll it out across our partnership of practices over the coming months.
'We are both delighted, and excited, to partner with Lakeside Healthcare and work together to radically transform how healthcare is delivered. General Practice in the UK is facing unprecedented demand for its services with an ageing and increasingly complex patient population. We're happy to provide the next generation of online health solutions which simplifies care navigation and management,' said Craig Oates, Doctrin's Managing Director, UK and Ireland.
Lakeside's Project Manager, Justin Wilkinson said: 'We have been delighted with the feedback from patients at Oundle and hope to build on this in the coming months. It gives them more choice as to how and when to get in touch and we expect that demand and usage will grow as more patients sign up and try it for themselves. We can't wait to roll it out at our New Queen Street and St Neots practices and are confident that patients there will be similarly pleased with this innovation.'
Lakeside's Chief Medical Officer and GP partner, Dr Miles Langdon, said: 'Doctrin is easy to use and navigate and we have been hugely impressed, both with the ease of the system and the support we have had from the company itself. Its first month of operation at Oundle has been incredibly positive. This has provided easier and more convenient access for those patients who can and want to use a digital platform, while enabling better phone access for those that can't use digital technology.'