Introducing the new PM at New Queen Street and Stanground
Lyndsay Cocks is excited about her new role as Practice Manager at The New Queen Street and Stanground Surgery. She has spent 16 years working in Primary Care and loves the variety it brings.
She was a receptionist, then became a dispenser and administrator before moving into management at a large Lakeside practice, which, according to the Care Quality Commission, has made 'significant improvement' in recent years.
Lyndsay's priority is to get to know the practice team, which has recently been boosted by two new GP Partners, then see how they can collectively improve services and patient satisfaction levels.
Lyndsay said: 'I really enjoy Primary Care as no two days are the same. You are never bored or clock watching. I love the hustle and bustle, being on the ground and in the thick of it. I just like to get on and see the job done.
'I have had a lot of roles, most recently as Patient Services then Operations and Compliance Manager and have been supported by very experienced mentors and managers. It has been my long-term ambition to become a Practice Manager and I can't wait to get started. It was difficult saying goodbye to my previous practice but being there prepared me for this step. I'd like to thank the previous Practice Manager, Dianne, who has worked so hard to give me a smooth transition.
'I am really excited about the role, the practice, the team and our combined potential, particularly as we are recruiting for a new Patient Services Manager and Management Support person, which should give us additional structure and stability. The main focus will be getting settled as a team, then seeing how and where we can make improvements for the benefit of patients and colleagues.'